Privacy Policy

Last Updated: July 25, 2025

MATRISS operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a personalized shopping experience ("Services"). MATRISS is powered by Shopify, which enables us to provide you with the Services. This Privacy Policy describes how we collect, use, and share your personal information when you visit, use, make a purchase or other transaction through the Services, or otherwise communicate with us. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail regarding the collection, processing, and sharing of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and sharing of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we mean information that identifies you or another person or can be reasonably linked to you or another person. Personal information does not include information that is collected anonymously or has been de-identified so that it does not identify you or can not reasonably be linked to you. We may collect and process the following categories of personal information, including inferences from your personal information, based on how you interact with the Services, your location, and to the extent permitted or required by applicable law:

• Contact information , such as your name, address, billing address, shipping address, telephone number and email address.
• Financial information , such as credit card, debit card and financial account numbers, payment card information, financial account information, transaction details, payment method, payment confirmation and other payment details.
• Account information , such as your username, password, security questions, preferences and settings.
• Transaction information , such as items you've added to your cart, wishlist, purchased, returned, exchanged, or canceled, and information about your past transactions.
• Information you share in your communications with us, for example, when submitting a customer support request.
• Device information , such as information about your device, browser or network connection, IP address and other unique identifiers.
• Usage information is information about your interaction with the Services, such as when and how you interact or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you , for example, when you create an account, visit or use the Services, contact us, or otherwise provide us with personal information;
• Automatically through the Services , for example, from your device when you use our products or services or visit our websites and through the use of cookies and similar technologies;
• From our service providers , for example, when we use them to provide certain technologies or when they collect or process your personal information on our behalf;
• From our business partners or other third parties.

How Do We Use Your Personal Information?

Depending on how you interact with us or which of the Services you use, we may use your personal information for the following purposes:

• Providing, Personalizing, and Improving the Services. We use your personal information to fulfill our contract with you, process your payments, ship your orders, remember your preferences and product interests, send notifications related to your account, process your purchases, returns, exchanges, or other transactions, create, maintain, and manage your account, arrange shipping, facilitate returns and exchanges, enable you to share reviews, and create a personalized shopping experience based on your purchases, such as product recommendations. This may include using your personal information to better personalize and improve the Services.
• Marketing and Advertising. We use your personal information for marketing and promotional purposes (for example, to send you marketing, advertising, and promotional communications via email, text message, or postal mail) and to show you online advertisements for products or services on the Services or other websites based on your previous purchases or additions to your cart and other activities on the Services.
• Security and Fraud Prevention. We use your personal information to verify your account, provide a safe payment and shopping experience, detect, investigate, or take action against potential fraudulent, illegal, dangerous, or malicious activity, protect public safety, and maintain the security of our Services. When you choose to use the Services and register for an account, you are responsible for maintaining the security of your account credentials. We strongly recommend that you do not share your username, password, or other access information with anyone else.
• Contacting You. We use your personal information to provide you with customer support, prompt responses, and effective services, and to maintain our business relationship with you.
• Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to review or participate in legal fact-finding proceedings, to conduct potential or existing litigation or other legal dispute proceedings, and to investigate or enforce potential violations of our terms or policies.

How Do We Share Your Personal Information?

In certain circumstances, we may share your personal information with third parties for legitimate purposes subject to this Privacy Policy. Examples of such situations include:

• Sharing information with other third parties, Shopify, and merchants who provide services on our behalf (for example, IT management, payment processing, data analytics, customer support, cloud storage, shipping, and handling).
• We share information with our business and marketing partners to provide you with marketing services and advertising. For example, we use Shopify to support third-party services with personalized ads based on your online activities across different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have the right to request that we not share information about you to serve you targeted advertising and marketing based on your online activities across different merchants and websites.
• When you direct, request, or with your express consent, certain information is shared with third parties; for example, sharing information to send you products or if you use social media widgets or login integrations.
• Sharing information with our sales partners or other units within our corporate group.
• Sharing information in connection with business transactions such as mergers or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable terms of service or policies, and to protect or defend the Services, our rights, the rights of our users, or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services to provide and improve the Services. Information you provide to the Services will be transferred to and shared with Shopify and third parties outside your country of residence to provide and improve the Services to you. We also use certain advanced Shopify features that use data and information from your interactions with our store, other merchants, and Shopify to protect, grow, and improve our business. To provide these advanced features, Shopify may use personal information collected about your interactions with our store, other merchants, and Shopify. In these cases, Shopify is responsible for processing your personal information and responding to your requests to exercise your rights regarding its use for these purposes. For more information about how Shopify uses your personal information and the rights you may have, see the Shopify Consumer Privacy Policy . Depending on your location, you can exercise certain rights related to your personal information through the Shopify Privacy Portal Link .

Third Party Websites and Links

The Services may contain links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or under our control, you should review the privacy and security policies and other terms and conditions of those sites. We make no guarantees, and assume no responsibility for, the privacy or security of such sites, including the accuracy, completeness, or reliability of any information contained therein. Information you provide in public or semi-public areas, including information you share on third-party social media platforms, may be visible to other users of the Services and/or users of such third-party platforms and may be available for use by us or third parties without limitation. The inclusion of such links in the Services does not imply any endorsement of the content of the linked platforms or their owners or operators, unless expressly stated otherwise in the Services.

Children's Data

The Services are not designed for use by children, and we do not knowingly collect any personal information from children under the legal age of majority in your jurisdiction. If you believe your child has provided us with personal information, you may contact us using the contact information provided below to request deletion of such information. As of the Effective Date of this Privacy Policy, we have no actual knowledge that we "share" or "sell" personal information, as defined in applicable law, from individuals under the age of 16.

Security and Storage of Your Information

Please remember that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Furthermore, the information you provide to us may not be secure during transmission. Therefore, we recommend that you do not use unsecured communication channels to transmit sensitive or confidential information to us.

How long your personal information is retained depends on various factors, including whether we need the information to maintain your account, provide you with the Services, comply with legal obligations, resolve disputes, or enforce other applicable agreements and policies.

Your Rights and Options

Depending on where you reside, you may have all or some of the rights described below regarding your personal information. However, these rights are not absolute and may apply in some circumstances, and we may deny your request where permitted by law.

• Right to Access/Information. You may have the right to request access to the personal information we hold about you.
• Right to Erasure. You may have the right to request the erasure of personal information we hold about you.
• Right to Rectification. You may have the right to request that your inaccurate personal information be corrected.
• Right to Data Portability. You may have the right to obtain a copy of the personal information we hold about you and, under certain circumstances and with certain exceptions, to request that that copy be transferred to a third party.
• Managing Your Communication Preferences. We may send you promotional emails, and you can opt out of these emails at any time by using the unsubscribe option in these emails. If you opt out, we may still send you non-promotional emails, such as emails about your account or orders you've placed.

You can exercise these rights at the points indicated on the Services or by contacting us using the contact information provided below. To learn more about how Shopify uses your personal information and other rights you may have, please visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising these rights. To the extent permitted or required under applicable law, we may need to verify your identity before processing your requests. You may designate an authorized agent to make requests on your behalf to exercise your rights, in accordance with applicable law. Before we accept such a request from the agent, we will require that agent provide us with proof of their authority to act on your behalf, and you may need to verify your identity directly with us. We will respond to your request within a reasonable timeframe in accordance with applicable law.

Complaints

If you have a complaint about how we process your personal information, please contact us using the contact details provided below. Depending on your location, you may have the right to appeal our decision or lodge a complaint with your local data protection authority by contacting us using the contact details provided below. For the European Economic Area, you can find a list of the responsible data protection supervisory authorities here .

International Transfers

Please note that we may transfer, store and process your personal information outside your country of residence.

If we transfer your personal information outside the European Economic Area or the United Kingdom, we will rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses or equivalent agreements published by the relevant UK competent authority, unless the data is transferred to a country that has been determined to provide an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date, and provide any notices required by applicable law.

Communication

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise a right you have, please call or email craftaviebyer@gmail.com or contact us at Yeni Bağlıca Mah. Kızılelma Cad., Site Entry No:48C, ANKARA, 06790, TR. We are the data controller of your personal information in accordance with applicable data protection laws.